Privacy Policy

Last updated: 21 August 2026

About Us

Four Amigos Pet Supplies provides quality pet treats and related products to customers throughout Australia.

Our aim is to provide products that pets love, supported by friendly, honest and reliable customer service.

Business name: Four Amigos Pet Supplies
Legal entity: Individual/sole trader.
ABN: 60 835 436 389.
Business address: Tamborine 4270 Queensland.
Email: sales@fouramigospetsupplies.com.au

Please contact us at the above email address if you have any questions about your order, delivery or one of our products.

Shipping Policy

Australian Shipping Rates

Shipping is calculated according to the total packed weight of your order:

All shipping charges are in Australian dollars and include GST where applicable.

Orders weighing more than 5 kg may require an individually calculated shipping charge. If this applies, the shipping cost will be displayed at checkout or we will contact you before dispatching your order.

Order Processing and Delivery

We will make every reasonable effort to prepare and dispatch orders promptly. Delivery times may vary depending on the delivery address, carrier operations, public holidays, severe weather and other circumstances outside our reasonable control.

Any delivery timeframe shown on our website or supplied by a carrier is an estimate and is not a guaranteed delivery date.

Customers are responsible for providing a complete and accurate delivery address. If an order is returned or delayed because incorrect or incomplete delivery details were supplied, additional shipping charges may apply before the order can be sent again.

Where tracking is available, the tracking details will be sent to the email address supplied with the order.

If your order has not arrived within a reasonable period, please email sales@fouramigospetsupplies.com.au with your name and order number.

Authority to Leave

If you request or authorise a parcel to be left unattended, you accept the risks associated with leaving the parcel at the nominated location. This does not limit any rights you may have where the loss or damage was caused by Four Amigos Pet Supplies or its delivery provider.

Refunds, Returns and Damaged Products

We want you and your pets to be happy with your purchase.

Damaged, Faulty or Incorrect Products

Please contact sales@fouramigospetsupplies.com.au if your order:

• arrives damaged;
• is faulty or unsafe;
• is materially different from its description;
• contains an incorrect product; or
• does not meet a consumer guarantee under the Australian Consumer Law.

Please include:

• your name and order number;
• a description of the problem;
• the reason for your request; and
• clear photographs showing the product, packaging and any damage, where it is reasonable and possible to provide them.

We may request additional information so that we can assess the issue and improve our products, packing or delivery processes.

Depending on the circumstances and your rights under the Australian Consumer Law, we will provide an appropriate remedy, which may include a refund, replacement or other suitable resolution.

Four Amigos Pet Supplies will cover reasonable return or delivery costs where required by the Australian Consumer Law.

If You Are Unhappy With a Product

If you are unhappy with a product, please contact us and explain the reason. We will ask for photographic evidence where relevant and reasonably available.

Once the matter has been reviewed, we will provide a refund of the product purchase price. Unless required by the Australian Consumer Law, original delivery charges are not refundable.

For health, hygiene and food-safety reasons, please do not return opened pet treats unless we specifically ask you to do so. We may request that you safely dispose of the product after providing photographs and the required information.

Refunds will ordinarily be issued to the original payment method. Your financial institution may take additional time to process and display the refund.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Product Information and Pet Safety

We take reasonable care to ensure product descriptions, ingredients, weights, photographs and other information are accurate. Natural pet products may vary in colour, size, shape, texture and appearance.

Customers are responsible for checking product descriptions and ingredient information before giving a product to their pet.

Pet treats are intended as occasional or supplementary food unless the product packaging states otherwise. They are not intended to replace a complete and balanced diet.

Always:

• select treats appropriate for your pet’s size, age and chewing ability;
• supervise your pet while it is eating or chewing;
• ensure fresh drinking water is available;
• remove treats that become small enough to swallow whole; and
• consult a veterinarian if your pet has allergies, a medical condition, special dietary requirements or develops an unexpected reaction.

Stop using the product and seek veterinary advice if you are concerned about your pet’s health or reaction to a product.

Privacy and Confidentiality Policy

Our Commitment

Four Amigos Pet Supplies respects your privacy and treats the personal information you provide as private and confidential.

We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business. We may also follow these principles as a matter of good business practice where the legislation does not strictly apply.

Information We May Collect

We may collect information including:

• your name;
• delivery and billing address;
• email address and telephone number;
• order and transaction details;
• account information;
• communications, enquiries and feedback;
• photographs or information provided for a refund or product-quality claim;
• marketing preferences;
• website usage information, device details, IP address and cookie data; and
• any other information you voluntarily provide.

Payment card information is generally processed by our secure third-party payment provider. We do not intentionally retain complete payment card details unless expressly stated and lawfully permitted.

Why We Collect Information

We may collect, hold and use personal information to:

• accept, process and deliver orders;
• take and confirm payments;
• communicate about orders and enquiries;
• process refunds, replacements and complaints;
• prevent fraud and maintain website security;
• improve our products, services and website;
• maintain business, tax and transaction records;
• send marketing communications where you have consented or where otherwise permitted by law; and
• comply with our legal obligations.

You may unsubscribe from marketing emails at any time by using the unsubscribe function or contacting us.

Confidentiality and Disclosure

Information supplied to Four Amigos Pet Supplies will be treated as confidential. We will not sell, rent or trade your personal information.

We may disclose relevant information only where reasonably necessary to:

• delivery and logistics providers;
• payment processors, banks and fraud-prevention providers;
• website, hosting, email and technology service providers;
• professional advisers, insurers or auditors;
• government, regulatory or law-enforcement authorities where required or authorised by law; or
• another party with your consent.

These providers should only receive the information reasonably required to perform their services.

Some service providers may store or process information outside Australia. Where practicable, we will take reasonable steps to select reputable providers and protect the information disclosed to them.

Information Security and Retention

We take reasonable administrative, technical and physical measures to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

No internet transmission or electronic storage system is completely secure. Accordingly, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the online store, remember preferences, maintain shopping carts, process transactions, improve website performance and understand how visitors use the site.

You can adjust your browser settings to restrict cookies. Some website or checkout functions may not work properly if cookies are disabled.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please email sales@fouramigospetsupplies.com.au. We may need to verify your identity before responding.

Privacy Complaints

If you believe your information has been mishandled, please email us with details of your concern. We will review the matter and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.