Returns & Refunds

Last updated: July 2026
We want every Four Amigos Pet Supplies order to arrive safely and make both pets and their people happy. If something is not right with your order, please contact us and we will do our best to help.

Change of Mind Returns

If you have changed your mind, please contact us within 14 days of receiving your order. Items should be unused, unopened, in their original packaging and in a condition suitable for resale.
For hygiene and safety reasons, opened treats, food products, chewed or used items, personalised products and clearance items may not be accepted for change of mind returns unless required by law.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or different from what you ordered, email us as soon as possible with your order number, a description of the issue and clear photos of the product and packaging.
Once we review the details, we may offer a replacement, refund, store credit or another suitable solution depending on the situation.

Return Postage

For change of mind returns, return postage is usually the customer’s responsibility. If the return is due to a damaged, faulty or incorrect item, we will work with you on the best next step.

Refunds

Approved refunds are processed back to the original payment method where possible. Please allow time for your bank or payment provider to complete the refund after it has been issued.

How to Request a Return

Email sales@fouramigospetsupplies.com with your order number and details of the issue. Please do not send items back before contacting us, as we may need to provide return instructions first.